Refund and Returns Policy
1. General Overview
At nirvanago, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Returned Items
To be eligible, the product must be:
- Unused, undamaged, and in its original packaging.
- Accompanied by the original receipt or proof of purchase.
2.3. Non‑Refundable Items
The following items are not eligible for refunds or returns:
- Personalized or custom‑made products.
- Digital downloads and downloadable content.
- Sale or clearance items, unless required by law.
3. Return Process
3.1. Initiating a Return
Contact our support team at [email protected] or call +1(806)737-9486‑9486 to obtain a Return Merchandise Authorization (RMA) number. Provide the following information:
- Order number.
- Reason for return.
- Preferred resolution (refund or exchange).
3.2. Shipping the Return
Once you receive the RMA number, ship the item to the address below. Include the RMA number on the outside of the package.
Address:
3.3. Inspection and Refund
After we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days.
4. User Responsibilities
- Provide accurate contact and order information when requesting a return.
- Package the product securely to prevent damage during transit.
- Cover the cost of return shipping unless the return is due to a defect or our error.
5. Legal Disclaimers
All refunds and returns are subject to applicable consumer protection laws. This policy does not affect your statutory rights. nirvanago reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.
6. Contact Information
If you have any questions regarding this Refund and Returns Policy, please reach out to us:
- Email: [email protected]
- Phone: +1(806)737-9486‑9486
- Mailing Address: